Sample diagnosis

Ashworth Dental Group

A three-site dental group wants to reduce missed appointments and recover more value from treatment plans without adding admin work.

Illustrative sample data

First reality check

Where attention should go first

Evidence strength is shown for every finding.

01GBP 18.4k

Treatment value left in open quotes

High-value treatment plans remain open after the expected follow-up window, with no consistent owner recorded.

Observed in sample34 sample quote records across three sites

0211.8%

Appointments lost to late cancellation and no-shows

Reminder and deposit rules vary by site, so the team cannot apply one reliable recovery workflow.

Observed in sample412 sample appointment records over 90 days

039.6 hrs

Weekly reconciliation effort

Practice managers manually reconcile appointment, payment, and follow-up data before the weekly meeting.

DeclaredDeclared by managers; needs time-tracking validation

Next questions

What Operandi would validate next

  1. Which site owns follow-up when a treatment plan crosses sites?
  2. When can the team waive a deposit, and who records the reason?
  3. Which reconciliation steps are required controls versus rework?

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